FAQ & Policies
Q: Whats your shipping policy?
We process and ship orders in 3-5 business days unless otherwise stated for preorders, bulk orders etc. Most items arrive within the week but always check your tracking number to get an accurate idea of how soon your products will ship!
Sometimes packages are caught in a delivery loop that is outside of femly's control.
Q: What happens if my item hasn't arrived or I've inserted the wrong address?
Since items safely leave our warehouse with tracking, we'll do everything we can to ensure that there aren't any hiccups in service from Femly. Unfortunately, we do not have influence over our delivery partners. Because insurance is provided, you have the option of filing a claim and receiving a reimbursement directly through the shipping provider! If you've entered the wrong address, we can edit if the item hasn't left our warehouse or email us at email@example.com and we'll take care of the change for you! Otherwise, you'd likely have to file a claim.
Q: What happens if my order is wrong?
Contact us at firstname.lastname@example.org.
Q: Is Femly a black owned company?
Yes!....*insert Cardi B voice* Okkkkurrrrt!